Q:How long does it take to purchase your product?
A:Subject to receiving the order, normal delivery within 3-5 days. Can also be delivered according to customer's special requirements. Our company has an office at the customer's location, and the next day delivery is required.
Q:Is there a MOQ?
Q:How long does it take to proof a new part?
A:Die proofing 5-7 working days. There are ready-made molds to provide samples immediately. Special circumstances can arrange production according to customer requirements.
Q:What is the general process for purchasing your company's products?
A:Inquiries: Confirm product requirements, technical services, send samples for trial use 1 Communicate opinions 1 Order 1 Ship 1 Support after sales.
Q:How to ask for a sample test?
A:Please call us when you attach company information or provide business cards for free sample testing, and communicate with the salesman or engineer about the type of use environment, electrical performance, sealing elements, etc., and the salesman can send it after filling out the product requirements form kind. Please describe as much detail as possible to reduce the number of sample adjustments.
Q:How to deal with the problem of the product?
A:Handling of bad situations: When receiving complaints from customers, they should coordinate and deal with them immediately, start investigation, and fill out the “Quality Abnormal Processing Form” within 24 hours and report to customers. If the bad cause caused by production is the responsibility of the company, it will be returned and replenished within 24 hours, and compensate the corresponding loss. In the case of other responsibilities, the two parties agree on the disposal method. After the event, we need to return to deal with the satisfaction.
Q:There are various specifications of LED products. How to ensure full service for customers?
A:Our company will gradually open up various specifications of LED lamp beads, and customize product production methods and inventory arrangements according to market response to ensure rapid delivery. New specifications lamp beads will be sampled within one week after receiving the dimensional drawings. Special specifications not available in our company are given advice and support based on our industry experience and industry status. Strive to be the sole supplier of our customers, and regard it as an obligation and honor.